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Helping People Change

Brought to life

Put Richard Boyatzis, Melvin Smith and Ellen Van Oosten’s advice into action to create real change.

Helping People Change cover

At last, a science-based answer to that all-important question, How can I help?

Daniel Goleman

Daniel Goleman
Psychologist and author of
Emotional Intelligence

Compelling research, keen insight, and practical guidance.  
Marshall Goldsmith

Marshall Goldsmith
Executive leadership coach
and author

A powerful, practical guide for a parent, friend, or leader in any organization.

Juan Segovia

Juan Segovia
Vice President of Operations,
Sterigenics

Life is change

Is there any skill greater than knowing how to change in the direction of your dreams? Discover tools and techniques, based on 30 years of scientific research, to help unlock the potential in yourself and others.

Apply the Lessons of
Helping People Change to your life

Interactive

Using interactive practices you will move beyond knowledge and integrate Richard, Melvin and Ellen’s wisdom into your day-to-day life.

Effective

Active learning has been shown to be more effective than passive learning at creating change.

In-the-moment

Unlock tools as you progress through the course, so you have the tools you need, the moment you need them.

Helping People Change app will enable you to

Discover your purpose

Find out what truly matters to you by crafting a personal vision which you can use as your roadmap for change.

Create lasting change

Discover how the five steps of intentional change theory can help you achieve the results you’ve always wanted.

Inspire others to grow

By using our compassionate approach to coaching, you’ll learn to empower others to help themselves.

Helping People Change

What you will learn

Session 1: Coaching with compassion

Session 1: Coaching with compassion

Most attempts at helping others fail to create lasting change. But 30 years of behavioural and neurological research points to an approach that actually works – coaching with compassion. Learn all about it in this Session.

Session 2: Inspiring change that sticks

Session 2: Inspiring change that sticks

Change doesn’t typically happen in a linear way. It happens in fits and starts, as we move through five phases of discovery. Learn what they are in this Session!

Session 3: Tipping points

Session 3: Tipping points

Tipping points move you from one stage of change to the next. Discover how to spot them and use them as inspiration in this Session.

Session 4: Your internal magnets

Session 4: Your internal magnets

Inside of us are two opposing emotional magnets, pulling us in different directions. Here’s what they are, and how you can use them to help people change.

See all sessions
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All sessions

Session 1: Coaching with compassion

Session 1: Coaching with compassion

Most attempts at helping others fail to create lasting change. But 30 years of behavioural and neurological research points to an approach that actually works – coaching with compassion. Learn all about it in this Session.

Session 2: Inspiring change that sticks

Session 2: Inspiring change that sticks

Change doesn’t typically happen in a linear way. It happens in fits and starts, as we move through five phases of discovery. Learn what they are in this Session!

Session 3: Tipping points

Session 3: Tipping points

Tipping points move you from one stage of change to the next. Discover how to spot them and use them as inspiration in this Session.

Session 4: Your internal magnets

Session 4: Your internal magnets

Inside of us are two opposing emotional magnets, pulling us in different directions. Here’s what they are, and how you can use them to help people change.

Session 5: From surviving to thriving

Session 5: From surviving to thriving

As human beings, we have an internal desire to thrive, not just survive. Find out in this Session how to awaken positive emotions and bring out the best in yourself and others!

Session 6: From stress to renewal

Session 6: From stress to renewal

When we’re stressed, we don’t think as clearly, we’re less open to change, and our physical health may be affected too. Learn the solution in this Session.

Session 7: The battle in your brain

Session 7: The battle in your brain

Two networks in your brain battle for your attention. One helps when dealing with problems, the other helps when dealing with people and emotions. Which one is winning the battle in your brain?

Session 8: Emotional contagion

Session 8: Emotional contagion

Emotions are contagious – both positive and negative ones. They spread at fast speeds, and below conscious awareness. How are you impacting others?

Session 9: Your personal vision

Session 9: Your personal vision

Are you ready to develop your personal vision? We’re not talking about goals here. We mean a dream – one that will ignite hope, and become a powerful driver of lasting change and learning. Let’s go!

Session 10: Is it really your dream?

Session 10: Is it really your dream?

The Ideal Self isn’t the only ‘you’! Two other selves to be aware of are the Ought Self and the Real Self. In this Session, learn what these are, and how they can move you away from your dream – or towards it.

Session 11: Social identity groups

Session 11: Social identity groups

Change is much easier when you’ve got support. Find out how to use groups to shape your identity, provide meaningful relationships and even clarify your personal vision.

Session 12: From vision to action

Session 12: From vision to action

How do you move from having a personal vision to actually living it? By creating a Learning Plan that fills you with energy and enthusiasm. We’ll show you how in this Session.

Session 13: Planning styles

Session 13: Planning styles

There are three types of planners. Which one are you? Find out in this Session, and discover how to use this to make the most effective Learning Plan for you.

Session 14: The coaching mindset

Session 14: The coaching mindset

In this Session, learn how to approach coaching in a way that inspires others to want to listen and develop.

Session 15: The two faces of empathy

Session 15: The two faces of empathy

Demonstrating empathy can involve understanding with the head or understanding with the heart. In this Session, master the art of balancing them both for the most effective coaching.

Session 16: Listen beyond what you hear

Session 16: Listen beyond what you hear

Listening is essential to every relationship, but most of us struggle with being able to actively listen to others. Here’s how to boost your listening skills and connect more deeply.

Session 17: Asking powerful questions

Session 17: Asking powerful questions

How do you ask good questions? In this Session, find out how to ask questions that encourage self-awareness and reflection.

Session 18: Resonant relationships

Session 18: Resonant relationships

Truly helping someone change requires developing a resonant relationship with them. Learn how in this Session!

Session 19: Peer coaching

Session 19: Peer coaching

Do you need to be an ‘expert’ to be a coach? In this Session we’ll explore peer coaching and the unique benefits it can bring you.

Session 20: Seizing the coachable moment

Session 20: Seizing the coachable moment

Coachable moments are everywhere around us. But, how do we spot them? And when we do, how do we make the most of them? Find out in this Session.

Session 21: The call of compassion

Session 21: The call of compassion

What do you recall about the key elements of effectively helping people change? Let’s recap on the most crucial points, and see how much you’ve changed since the start of the Course.

More features for everyday support

Toolkit

Unlock tools as you progress through the course, so you have the resources you need, the moment you need them.

Helping People Change
Morning & Evening Reflection

Turn positivity and self-awareness into habits with our daily reflections

Helping People Change

Created together by

illume, Richard Boyatzis, Melvin Smith and Ellen Van Oosten

Richard Boyatzis, Melvin Smith and Ellen Van Oosten are Professors at Case Western Reserve University. Between them, they have published:  
  • 9 books
  • over 300 articles
  • 2 MOOCs (massive open online courses), which over 1,250,000 people have attended worldwide.

illume is on a mission to help people apply the advice of the world's leading self-development authors to their lives, to embrace who they are and become the person they want to be.

Created together by

illume, Richard Boyatzis, Melvin Smith and Ellen Van Oosten

Richard Boyatzis, Melvin Smith and Ellen Van Oosten

Frequently asked questions

Do I need to read the book to understand the Course?

This Course does not require any prior knowledge. If you have already read the book, this Course will help you take the wisdom of Helping People Change further and apply it to your own life.

Does the Course offer exclusive/bonus content beyond the book?

Yes. The Course builds upon the key lessons in the book. Each session includes an interactive practice to help you put these lessons into action, which have been specifically designed for this Course. Beyond the Course, you will also have access to reflective tools, meditations and journaling to provide in-the-moment support.

Do I use this Course on my own or with other people?

You can complete the entire Course on your own, at your own pace. We encourage you to try out some Practices with others to help you develop your relationships and have better conversations - but this is entirely up to you!

Will this Course provide me with professional accreditation?

No. The practical skills you will gain during this course are based on a scientifically validated model called “Intentional Change Theory”. Filled with probing questions and exercises that encourage self-reflection, Helping People Change will forever alter the way all of us think about and practice what we do when we try to help.

Will I be able to interact with Richard, Ellen and Melvin?

We are not currently offering direct contact with the authors or additional live sessions.

Does Helping People Change work on both iPhones and Android phones

Right now the app is available only for iOS users. We are working on bringing the Android version soon.

Unlock the potential in yourself and others